Question 1

What services does Rhino Wash offer?

Accepted Answer

We specialize in exterior cleaning services including house and roof soft washing, pressure washing, gutter cleaning, window cleaning and much more!  We provide services for both residential and commercial properties.

Question 2

Are you insured?

Accepted Answer

Yes!  We carry appropriate insurance to protect you, your property and our technicians.  You & your property is 100% covered any time our technicians are on-site performing a service.  We caution you to ensure your contractor has the appropriate specialized/categorized insurance for the services they offer prior to beginning work.  We can provide our company COI (proof of insurance) upon request.

Question 3

Do you offer free quotes?

Accepted Answer

Yes. We provide free, no-obligation quotes for all services. We’ll review your property, discuss your needs and provide clear, agreed upon pricing before any work begins.  Quotes are valid for 30 days.

Question 4

How do I schedule a service?

Accepted Answer

You can schedule by submitting a free quote request form on our website or simply calling/texting us anytime at 980-322-9692. We’ll confirm your request and send you a free no-obligation quote for approval.  Upon approval on an agreed upon price and scope of work, we will get you on our schedule for your exterior cleaning.

Question 5

How do you price your services?

Accepted Answer

Pricing is based on factors such as the size of the area, level of dirt or staining, height and accessibility. We provide clear, upfront estimates before any work begins so you know exactly what to expect.

Question 6

Do I need to be home during the cleaning?

Accepted Answer

For most exterior-only services, you don’t have to be home as long as we have access to the areas being cleaned and an outdoor water source. For interior window cleaning or special requests, we’ll coordinate and schedule a time when you can be there.

Question 7

How often should I have my home pressure washed?

Accepted Answer

Most homes benefit from pressure washing once a year.  Properties with heavy shade, lots of trees or high humidity may need cleaning more often to prevent dirt, mildew and algae buildup.

Question 8

Is pressure washing safe for my siding, deck, and driveway?

Accepted Answer

Yes. We adjust our pressure and cleaning methods based on the surface. We use soft washing on delicate surfaces like siding, roofs and wood.  Higher pressure on these surfaces can cause costly damage to your property.  We do use moderate, but regulated pressure on durable surfaces like concrete, brick etc., always following manufacturer and industry guidelines.

Question 9

Can pressure washing damage my roof?

Accepted Answer

Yes, high pressure will certainly damage your roof.  That's why we will never use high pressure on any roof.  Instead, we use low-pressure soft wash methods and appropriate cleaners to safely remove gloeocapsa magma (black streaks), moss, algae and buildup without harming shingles or roofing materials.  We always follow ARMA guidelines when cleaning any roof.

Question 10

Will pressure washing damage my plants or landscaping?

Accepted Answer

We take every precaution to protect your landscaping, including pre-wetting plants, using controlled application of cleaners and rinsing thoroughly. If you have any sensitive plants, let us know and we’ll take extra care around them.

Question 11

Can you remove oil, rust or heavy stains from concrete?

Accepted Answer

We can significantly improve or remove many stains using specialized cleaners and techniques. Some older or deep stains may not come out 100%, but we’ll always set realistic expectations before we start.

Question 12

Why is gutter cleaning important?

Accepted Answer

Clogged gutters can cause water to overflow, leading to roof damage, foundation issues, and landscape erosion. Regular gutter cleaning keeps water flowing through your gutters, away from your home and helps prevent costly repairs.

Question 13

How often should I have my gutters cleaned?

Accepted Answer

Most homes should have gutters cleaned at least twice a year—typically in the spring and fall to prevent costly damage.  Properties with a lot of trees nearby may need more frequent service.  Ask us about our annual gutter maintenance plans!

Question 14

Do you clean interior and exterior windows?

Accepted Answer

Yes. We can clean exterior-only or both interior and exterior windows, depending on your needs. We remove dirt, spots, and streaks to leave your windows clear, streak-free and shining like new.

Question 15

Do you use chemicals and are they safe?

Accepted Answer

We use professional-grade cleaning solutions designed for exterior surfaces. They help remove dirt, algae, mildew and stains more effectively. We apply them carefully, rinse thoroughly and we always aim to use eco-conscious products whenever possible.

Question 16

What should I do to prepare before you arrive?

Accepted Answer

We recommend moving vehicles away from the work area, closing windows, doors and bringing in delicate items from porches or patios. For window cleaning, please move fragile items away from windowsills.

Question 17

What happens if it rains on my appointment day?

Accepted Answer

Light rain usually doesn’t affect most exterior cleaning services. For heavy rain, lightning or unsafe conditions, we may reschedule your appointment and will contact you as early as possible.

Frequently Asked Questions